1. Acceptance of Terms

By accessing or using ConvoSparr ("the Service"), you agree to be bound by these Terms of Service ("Terms"). ConvoSparr is a product operated by Tarsonix Technologies (OPC) Private Limited ("we," "our," or "us"), a company incorporated in India. If you do not agree to these Terms, please do not use the Service.

2. Description of Service

ConvoSparr is an AI-powered voice conversation practice platform that lets users rehearse sales calls, pitches, salary negotiations, and other professional conversations through realistic voice-based AI simulations. The Service provides:

AI-powered roleplay scenarios across multiple call types and domains
Real-time voice conversation practice with AI personas
Post-session performance analysis, scoring, and AI coaching feedback
Progress tracking, practice streaks, and an achievement system
Multiple AI personas with varying difficulty levels and behaviors
Session history and detailed transcript review

The Service is intended for professional development and training purposes only. ConvoSparr does not endorse any specific methodology, and AI feedback is designed to be educational rather than a guarantee of real-world outcomes.

3. Eligibility & User Accounts

To access the Service, you must create an account. You agree to:

Be old enough to enter a binding contract where you live, and at least 16 years of age. We do not verify age at sign-up, and we will close an account if we learn the holder is below that threshold
Provide accurate, current, and complete information during registration
Maintain the security of your account credentials
Accept responsibility for all activity that occurs under your account
Notify us immediately of any unauthorized access to your account

Team accounts are different. If your employer bought ConvoSparr for a team, your seat is governed by the Business Terms your organization agreed to, not by these Terms. These Terms govern individual accounts.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Acceptable Use

You agree not to:

Use the Service for any illegal or unauthorized purpose
Attempt to gain unauthorized access to our systems or other accounts
Interfere with or disrupt the Service or its infrastructure
Upload malicious code, viruses, or harmful content
Harass, abuse, or attempt to harm others through the Service
Use the Service to collect training data for competing AI systems or products
Resell, sublicense, or redistribute the Service without authorization
Use automated tools to scrape, crawl, or extract data from the Service
Introduce sensitive personal information (such as financial credentials, government identifiers, or passwords) into practice sessions. Treat sessions as professional training contexts only

5. Intellectual Property & Your Content

The Service, including its content, personas, scenarios, features, and functionality, is owned by Tarsonix Technologies (OPC) Private Limited and protected by applicable intellectual property laws. You may not copy, modify, distribute, reverse engineer, or create derivative works without our prior written permission.

You retain ownership of the original content you create and input during practice sessions, such as your briefings and the things you say. We do not claim ownership of your content, and we do not use it to train our own AI models. To operate the Service, your content and transcripts are processed by the third-party providers described in our Privacy Policy, and authorized members of our team may review session transcripts to debug issues, check the quality and safety of the AI, and improve the Service.

6. Voice and Conversation Data

By using our voice practice features, you acknowledge and consent to the following:

We do not store your audio. We do not keep a recording of your voice on our systems; your audio is streamed in real time for transcription during the session.
Third-party speech processing. To make a live conversation possible, your audio is sent to third-party speech-to-text and text-to-speech providers. Our speech-to-text provider may retain and use the audio you send to improve its own models, as described in the Privacy Policy.
Transcripts are stored. Text transcripts of your conversations (with speaker labels and timestamps) are stored to display your session history and generate performance feedback, and are processed by third-party AI providers to produce your scores and coaching.
Do not share sensitive information. Do not speak financial data, passwords, government identification numbers, or other sensitive personal information during practice sessions.
You can permanently delete your session data and transcripts by deleting your account from Settings.

For full details on how voice and conversation data is handled, please refer to our Privacy Policy.

7. Credits, Plans, and Payments

Practice Credits

Access to voice practice sessions is governed by a credit system. One credit equals one second of live practice time.

Credits are deducted only for the connected time of sessions you actually run
If you exhaust your available credits, active sessions may be ended and you will be unable to start new sessions until your credits are replenished

Warm Up (Free)

600 practice credits per calendar month, refreshed on the 1st, with no carry-over of unused credits
No credit card required
Access to the Pitch and Cold Call scenarios, plus one included Salary Negotiation call

Pro

$79 USD/month
30,000 practice credits per month
Access to the Pitch and Cold Call scenarios, plus one included Salary Negotiation call, with detailed scoring and progress tracking
Custom (Build Your Own) scenarios, and Salary Negotiation beyond the one included call, are Max only
The monthly credit allocation resets at the start of each billing cycle
Unused credits at the end of a billing period do not roll over

Max

$149 USD/month
50,000 practice credits per month
Everything in Pro, plus Salary Negotiation with no limit on the number of calls, and custom (Build Your Own) scenarios
Mentor Mode (Beta), a live coach that can join a call with you. Beta features may change or be withdrawn
All practice on this plan, including Salary Negotiation, consumes credits from your monthly allocation
The monthly credit allocation resets at the start of each billing cycle, with no rollover

Credit Top-ups

Paid subscribers who run out of monthly credits may purchase one-time credit top-up packs (for example 3,000 credits for $15, or 12,000 credits for $39). Top-up credits are added to your current billing period and expire at the end of that period (use-it-or-lose-it, no rollover). Top-ups are available only on an active paid plan in good standing.

Billing via Paddle

All payments are processed by Paddle.com Market Limited ("Paddle"), acting as Merchant of Record. When you subscribe or purchase a top-up:

Your payment information is collected and stored by Paddle. We do not receive or store your full payment card details
Paddle's Terms of Service and Privacy Policy govern billing transactions
You will receive receipts and invoices in connection with your purchase

Cancellation

You may cancel your subscription at any time through your account settings or by contacting hello@convosparr.com
After cancellation, your paid access and remaining credits for the current billing period continue until the period ends. No access is revoked early
No partial refunds are issued for unused credits in a billing period

Refund Policy

All subscription and top-up fees are strictly non-refundable. Once a payment is processed and your plan or top-up is activated, no refund will be issued for that billing period or purchase, regardless of whether you use the Service. Partial refunds for unused credits are not available.

The sole exception is where a refund is legally mandated by applicable consumer-protection law in your jurisdiction (for example, an EU statutory cooling-off period for digital services, where such rights have not been waived upon immediate access to the Service).

Chargebacks

Because our fees are non-refundable, please contact us before disputing a charge with your bank. If a bank-forced chargeback is raised on your account, we may immediately cancel your subscription, return your account to the free tier, and place a persistent flag on your account that can affect future use of the Service.

Price Changes

We may update subscription pricing at any time. For existing subscribers, we will provide at least 30 days' advance notice before any price change takes effect. Where we have offered you a price-lock, we will honor it in accordance with its terms.

8. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that:

The Service will be uninterrupted, error-free, or available at all times
AI-generated feedback or scores will be accurate, complete, or reliable
Use of the Service will result in improved performance or any other specific real-world outcome
The Service will meet your specific requirements or expectations

9. Limitation of Liability

To the maximum extent permitted by applicable law, Tarsonix Technologies (OPC) Private Limited and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid us in the three months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Tarsonix Technologies (OPC) Private Limited and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, if we believe you have violated these Terms or for any other legitimate business reason. Upon termination, your right to use the Service ceases immediately.

You may terminate your account at any time using the account deletion feature in Settings. Upon account deletion, your personal data, session records, transcripts, and analytics will be permanently deleted from our systems, subject to the limited retention described in our Privacy Policy. Any active paid subscription will be canceled, and no refund will be issued for the remaining billing period.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting a notice on our website and, where required, by sending an email to your registered address. Continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of India, where Tarsonix Technologies (OPC) Private Limited is incorporated, without regard to its conflict of law provisions. Subject to applicable mandatory law, the courts of India shall have jurisdiction over any dispute arising out of or relating to these Terms.

EU / EEA and UK users: Nothing in these Terms limits or excludes any rights you have under the GDPR, UK GDPR, or applicable consumer protection laws. Mandatory consumer protections in your country of residence continue to apply.

California users: Nothing in these Terms limits your rights under the California Consumer Privacy Act and other applicable California consumer protection laws.

14. Contact Us

If you have any questions about these Terms, please contact us:

Company: Tarsonix Technologies (OPC) Private Limited

Product: ConvoSparr

Registered address: Sri Kamakshi Amman Nagar, Kambarasampettai, Tiruchirappalli, India - 620101

Email: hello@convosparr.com